Privacy Policy

Effective Date: 11/25/2025
Last Updated: 11/25/2025

This Privacy Policy applies to the website https://hhpoolsstl.com (the “Website”), our services (the “Services”), and all other interactions you have with H&H Pools (“we”, “us”, or “our”). By visiting the Website or acquiring our services, you (“you” or “the Client”) agree to the collection, use, and disclosure of your personal information as described in this Policy.

1. Who We Are

H&H Pools is a pool service, maintenance, and installation company serving the St. Louis region and surrounding areas. Our Website address is: https://hhpoolsstl.com.

2. Information We Collect

We collect personal information in two broad ways:

A. Information You Provide Directly

  • Contact information: name, postal address, e-mail address, phone number.

  • Service or contract information: pool address, service details, size of pool, cover preferences, etc.

  • Payment and billing information: credit card details, ACH/Bank transfer information, invoices, payment history.

  • Communications: messages you send us (via contact forms, e-mail, phone, chat) including comments, requests, or service notes.

  • Survey and marketing responses: if you participate in promotions or provide feedback.

B. Information Collected Automatically

When you visit or use our Website, we may automatically collect:

  • Log data: IP address, browser type and version, referring/exit pages, operating system, date/time stamps, and other standard web server logs. Excel Pool Service+1

  • Device & usage data: device type, screen resolution, pages visited, time spent, interaction with the Website. Pool Support+1

  • Cookies and tracking technologies: cookies, web beacons, pixels, local storage, to track website usage, login status, preferences. Concord Pool Service+1

  • Location or approximate location: via IP address or device settings, where applicable.

C. Third-Party Sources

We may obtain personal data from third parties (e.g., payment processors, analytics services, referral partners) to supplement our records, subject to applicable laws.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our Services, perform contracts, schedule and fulfill pool openings, closings, cleanings, winter checks, leak detection, etc.

  • To process payments and manage billing and service history.

  • To communicate with you: send confirmations, invoices, service notifications, reminders, and service updates.

  • To improve our Website and Services: analytics, user experience, trends, service enhancements.

  • For marketing and promotional purposes: we may send you offers, newsletters, and updates (you may opt out).

  • For legal compliance and security: fraud detection, dispute resolution, regulatory obligations.

  • Any other purpose for which you provide consent.

4. Legal Basis for Processing (Where Applicable)

To the extent applicable under privacy laws like the California Consumer Privacy Act (CCPA) or similar, we rely on:

  • Performance of contract (providing the services you requested);

  • Legitimate interests (improving our services, security, billing efficiency);

  • Your consent (for marketing communications, cookies/tracking);

  • Legal obligation (compliance with laws, accounting, record-keeping).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you when you revisit our Website;

  • Maintain your login and service session;

  • Remember your preferences and settings;

  • Provide analytics and marketing measurement.

You can usually configure your browser to refuse cookies, but this may limit functionality on our Website.

6. Who We Share Your Information With

We may share your personal information with:

  • Service providers and vendors (payment processors, CRM systems, scheduling software, email platforms) under contractual confidentiality obligations.

  • Affiliates or related entities, if any.

  • Law enforcement, regulators, or courts, when required by law or to protect rights/safety.

  • A business buyer or successor (in case of merger, acquisition, asset sale) subject to this same Policy. Concord Pool Service

We do not sell or rent your personal information to third parties for their direct marketing purposes.

7. International Transfers

If you are located outside the U.S., please note your personal information may be transferred to, stored, or processed in the U.S. or other jurisdictions with different data protection laws. By using our Services, you consent to this transfer and processing.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, such as providing service, fulfilling contracts, complying with legal obligations, or resolving disputes. For example:

  • Service records, invoices, and payment history may be kept for [e.g., 7 years] in line with accounting requirements.

  • User account data may be retained while the account remains active.

  • We anonymize or securely delete data when no longer required.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access the personal information we hold about you (request a copy).

  • Correct or update inaccurate or incomplete information.

  • Delete or request deletion of your personal information (subject to legal exceptions).

  • Opt-out of marketing communications.

  • Limit the use or disclosure of sensitive personal data.

  • For California residents: you may request the categories of personal information we disclosed for direct marketing in the past 12 months. Concord Pool Service

To exercise these rights, contact us using the details in Section 12.

10. Children’s Privacy

Our Services are not directed to children under the age of 13 (or under the applicable age in your jurisdiction). We do not knowingly collect personal information from children under that age. If we become aware we have done so without parental consent, we take steps to delete that information.

11. Links to Other Websites

Our Website may contain links to third-party sites, applications, plugins, or services not operated or controlled by us. Those third parties have their own privacy policies; we are not responsible for their practices or content.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:
H&H Pools
Address: [Insert company address], Sullivan, MO 63080
Email: [Insert contact email]
Phone: [Insert contact phone number]

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our Website and update the “Last Updated” date. If changes materially affect your rights or how we treat your personal information, we will provide a prominent notice on our Website or send you notice by email prior to the change taking effect.

End of Privacy Policy