Welcome to H&H Pools: Transforming Backyards, One Pool at a Time

Company History and Background:

Founding and Early Days: H&H Pools was founded by Josh Hart, Chad Harris, and Lisa Harris. The inspiration for the company came from Josh Hart, who, along with Chad, worked at Pool Tron Inc. starting around 2009. Their friendship and shared vision led them to start H&H Pools, initially working long hours after their day jobs, often working 12-14 hour days. Despite skepticism from others, they persisted, driven by their passion for creating beautiful pools.

In the early days, Chad and Josh managed the business without any employees, relying on Lisa’s help with administrative tasks. A significant milestone was the successful completion of their first major project, a concrete inground pool in Highland, IL. Despite being only two employees, they completed the 20×40 pool with over 2,000 square feet of stamped concrete pool decking in just 30 working days, marking the beginning of their success.

Growth and Development: Since its inception, H&H Pools has grown significantly, now boasting a team of 10 full-time employees and two part-time employees. Their service maintenance department caters to approximately 20 pools weekly, handling the opening and closing of around 60 pools annually. Notable achievements include expanding their fleet to eight vehicles, acquiring necessary equipment like two skid steers, an excavator, and essential pool equipment, and consistently delivering high-quality backyard renovations. They have been in business for over five years, showcasing their resilience and dedication to excellence.

Mission and Vision:

Core Values: H&H Pools is guided by the core value of ensuring customer satisfaction. They prioritize building personal bonds with their customers, understanding their needs, and providing excellent customer service. They are available seven days a week, ensuring clients always have support when needed.

Mission Statement: H&H Pools aims to ensure every customer has a unique and personal experience with both the owners and employees. Their primary goal is customer happiness, achieved through continuous communication and exceptional service. Josh and Chad have done every job themselves, ensuring their experience and expertise are reflected in the quality of work.

Vision for the Future: Looking ahead, H&H Pools envisions continued growth and maintaining personal connections with new customers. Their five-year plan includes expanding their service and maintenance department and staying abreast of new technologies in the pool industry.

Services and Expertise:

Range of Services: H&H Pools offers a comprehensive range of services, including full renovations, new tile and coping replacement, interior finish replacement, new pool lighting, automation installation, water features, fiberglass pool repair, heater installation and service, and pump installation and service. They specialize in the complexity of electrical automation for pools, ensuring efficient and high-quality installations. They pride themselves on performing 80% of their services in-house, ensuring quality and efficiency.

Unique Selling Points: What sets H&H Pools apart is their commitment to in-house services and direct customer access to the owners. This approach guarantees high-quality work and personalized customer service.

Team and Culture:

Team Expertise: The H&H Pools team is a close-knit group, many of whom are friends of the owners and bring extensive pool experience. Collectively, the team boasts over 90 years of experience, ensuring top-notch workmanship and efficiency. Chad and Josh foster a family-like atmosphere, holding regular team meetings and social gatherings to strengthen team bonds, including annual float trips where families are welcome.

Company Culture: The company culture at H&H Pools is one of collaboration and mutual support. They emphasize a positive and productive work environment, which translates into high-quality services for their clients.

Customer Experience:

Client Relationships: Building and maintaining strong client relationships is a priority for H&H Pools. They achieve this through prompt and effective communication, addressing client issues quickly, and providing ongoing support. A notable client success story involved a client texting them about a neighboring pool being built by one of the top swimming pool contractors in St. Louis. H&H Pools outperformed them, completing the excavating in 8 hours, which took the well known competitor multiple days.

Customer Service: Exceptional customer service at H&H Pools means ensuring clients have a positive experience from start to finish. They are dedicated to understanding and meeting their clients’ needs, fostering lasting relationships.

Challenges and Opportunities:

Industry Challenges: H&H Pools faces challenges such as keeping up with varying municipal building codes and rapidly evolving technology. They address these by coordinating with engineers, architects, and surveyors and ensuring their employees are trained in the latest industry developments through various seminars and training sessions.

Future Opportunities: Emerging trends in the pool industry, such as automation and year-round pool use, present exciting opportunities. H&H Pools plans to leverage these trends to offer innovative solutions and enhance customer satisfaction.

In conclusion, H&H Pools is a company built on strong values, a commitment to quality, and a dedication to customer satisfaction. Their journey from humble beginnings to a successful business is a testament to their hard work and passion for transforming backyards into beautiful, functional spaces.